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Terms of use

Last updated: 4 July 2026

Who we are

PumpLocal is an independent online directory of heat pump installers in the UK. We are not affiliated with, or endorsed by, any government grant scheme, scheme administrator, or certification body. By using this site you agree to these terms.

The directory is information, not advice

Listings are compiled from information installers publish on their own websites. We do our best to keep them accurate, but we do not verify licensing, certification, insurance, or workmanship, and inclusion in the directory is not a recommendation or endorsement. Always confirm certification (e.g. MCS), insurance, and grant eligibility directly with the installer and the relevant scheme before hiring or purchasing. Grant figures are guidance only and can change at any time.

Featured listings are paid advertising

Installers can pay a monthly fee to be "featured". Featured listings appear above free listings in their city and carry a FEATURED label so you can tell them apart. Payment buys placement only — it never changes what we say about a business, and it is not an endorsement of quality.

Your use of the site

You may use the site for personal, non-commercial research. You may not scrape, republish, or resell the directory's content, misrepresent your affiliation with us, or use the site unlawfully.

Corrections and removals

If a listing about your business is inaccurate, or you want it removed, email hello@heatpumplocal.co.uk — we action removals within one week. Advertising enquiries: ads@heatpumplocal.co.uk.

Liability

The site is provided "as is". To the fullest extent permitted by law, we are not liable for losses arising from your use of the site, reliance on listing or grant information, or your dealings with any installer — your contract for any work is with the installer alone. Nothing in these terms excludes liability that cannot lawfully be excluded, or affects your statutory consumer rights.

Governing law

These terms are governed by the laws of England and Wales.

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